communication

  • How to harness the power of questions as a team manager

    How to harness the power of questions as a team manager

    There is a skill that is essential in getting to know someone, understanding them, and, importantly, leading them. What is that skill? Ask staff questions with curiosity and genuine interest It’s asking questions. Questions that start with curiosity. It’s funny because we are born with this skill. As children, we are curious about everything and…

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  • Why Team Members Experience Change Differently: Leadership Insights

    Why Team Members Experience Change Differently: Leadership Insights

    I love that our new home means I can walk to the beach every day, and have a swim just about every day. Who wouldn’t love it, right? My daughter, that’s who. It’s not that she doesn’t love our new home, but she is completely indifferent to the setting that makes me swoon. That’s not…

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  • The Art of Letting Go: How Leaders Can Trust and Embrace Change

    The Art of Letting Go: How Leaders Can Trust and Embrace Change

    We had great plans about our move. We had been planning for a good four months. But if you know anything about life, you know that it never goes to plan. Within weeks of our moving date, a very close friend got very ill and we prioritised being there for her and her family as…

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  • How Team Managers Can Turn Big Goals Into Achievable Success

    How Team Managers Can Turn Big Goals Into Achievable Success

    This week I’ve been busy moving (more on that next week), but I’m already feeling like the year is not *new* anymore, which begs the question: what does that mean for all those exciting plans and goals we were sketching only 30 days ago or so? This is a photo of our dogs exploring their…

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  • How to Lead Your Team Through Change With Confidence

    How to Lead Your Team Through Change With Confidence

    We’ve been living in the same home and neighbourhood for almost 18 years. Our home has been a constant in the many challenges and changes our family has been through. And now, we’ve decided to change that constant. It’s been a few months in the making, months of talking and thinking and doing. A lot…

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  • How Rest, Reflection, and Clarity Make You a Better Leader

    How Rest, Reflection, and Clarity Make You a Better Leader

    As a rose gardener, there is an entire season where it doesn’t look like my roses are doing much, or like I’m not doing much to nurture my roses. Fallow. The season of rest and taking a break plays a key role in the process of creation. Humans, like nature, need to pause. (I was…

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  • How to Reset Your Team Culture for a Successful New Year

    How to Reset Your Team Culture for a Successful New Year

    Starting a new year brings the promise of renewal, of better, of leaving behind the old ways, the old problems, and starting afresh. Everything will be better next year. Bring it on! Except, that doesn’t happen by sheer magic. We need to do something about it, right? When it comes to your goals and vision…

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  • The Smart Manager’s Approach to Handling Difficult Employees

    The Smart Manager’s Approach to Handling Difficult Employees

    It only takes one difficult person for a team to be really impacted, and for the culture to be impacted. If they’re difficult with you, there’s a 99.99% chance that they’re difficult with others too, and that the rest of the team is looking to you for direction on how to deal with them. What…

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