We have indepth conversations with our clients to understand what’s not working or what they want to change. We then build change and learning strategies that match their culture and meet their requirements.
We know what we do works because we have seen the sustained results in the companies we have worked with and we have ongoing relationships with our clients.
It is important that every programme ‘pay its way’ and we develop clear measures of success so you can measure your return on investment. On longer programmes we may track progress by benchmarking at the beginning of the programme and measuring at intervals throughout the rollout.
Some measures tracked for recent programmes include:
- Increased sales
- Decreased complaints
- More implementable ideas generated
- Improved feedback from both internal and external stakeholders
- Decreased staff turnover
- Improved staff morale.