We do this by understanding your business drivers, key issues and culture and incorporating these into the learning objectives and materials. We work with your senior people to ensure they are equipped to lead any change and develop clear measures of success for every programme so you can measure your return on investment.
We provide both long term, large scale programmes that are delivered company-wide and smaller, focused projects that are developed for a team or group. We work with you to manage the change throughout the rollout of the programme.
Our programmes help participants increase skills in:
- Business leadership
- Relationship building
- Team and customer communications (including dealing with difficult people)
- Resilience/managing change
- Creating a positive work environment
- Developing a customer focused business
- Recruitment and performance planning
- Coaching and mentoring
all of which will increase sales and sustain growth.
How We Work
We specialise in helping businesses build relationships, both within the business and with customers and suppliers, because we know this will change the way their people work. We have indepth conversations with our clients to understand what’s not working and then build change and learning strategies that match their culture and meet their requirements. We know what we do works because we have seen the sustained results in the companies we have worked with and we have ongoing relationships with our clients.
We do not have “off the shelf” products and we make no apologies for that. We source tools, models and surveys/inventories that we believe best suit our clients’ needs.
We recommend that learning be planned as an ongoing and blended approach. That is, we suggest a mix of formal classroom-style learning, individual work based projects, online learning activities and coaching sessions to ensure maximum transfer of learning and return on investment.
We believe that learning should be a top down approach. Behavioural change starts at the top and is modelled by effective leaders. We recommend that all staff hear the same message so they all understand the goals behind the learning and ‘speak the same language’. This means, when we create strategies for our clients, we ensure there is a common thread running through everything and no room for confusion.
A large automotive company was seeking to improve their market share by improving the leadership skills across their dealerships. We developed and delivered a two-tiered programme that included Leadership and Team Member streams. We developed a customised curricula that was based on dealership and company issues and drivers. Each stream was delivered as a series of workshops that included customised case studies, and exercises to be completed back in the dealership between each workshop.
The programme, which evolved to include coaching and additional sales skills modules, ran for four years and is credited by both senior executives and dealer principals as directly contributing the company’s significant improvement in customer perception and market share.
We worked together on developing and facilitating a series of change readiness workshops for a large resources company seeking to split off a major division. This involved a multi stage approach beginning with a series of facilitated workshops to assess the impact and readiness for change. These were followed by a series of workshops for leaders within the company, including the Executive, which identified a number of communication blocks and strategies for overcoming these. The final stage was a programme of workshops for everyone else in the company who was impacted by the change. The programme ran over 3 months and involved over 500 people.